Frank threw a glass of cold water in my face.. in a very cool way

A buddy of mine, Frank, kind of threw a glass of cold water in my face some time back, to help bring me to my senses, and it really helped me out, so I thought I would share with you.

“You don’t have to remove all of your flaws and insecurities in order to succeed. You just have to accept them and move forward anyway.”

See, when I became a loan officer, I had major doubts of whether it was going to work out. I knew very little about “loans”. Just enough to pass the test.

I also had never done any real sales work, I’m a major introvert (there’s a surprise), easily distracted, and somewhat “technology challenged”. Sound like a recipe for success? Hardly!!

But here’s what I did have (and have always had)…

Take Action Now. Or more accurately, “Take Imperfect Action Now!”

Find what successful people are doing and do what they tell me to do…

Even if I’m afraid, even if I’m unsure, even if

See, most people live in a world of “IF-THEN”…

IF I knew what to say, THEN I would call that Realtor.

IF I had the lowest rate, THEN I would get more loans.

IF I had more loans, THEN I could get some help.

So, if there’s somewhere in your life where you’re doubting yourself, I hope today’s story helps you remember…

That’s totally normal. Even to be expected. And you may never feel 100% ready or certain.

Whatever the “next step” is for you right now, you’re probably far more ready for it than you realize.

So Feel The Fear and Do It Anyway.

Also, when you need any help with structuring what to do next, or even what to first, or what the next step is, or “what to say to who”, feel free to reach out and I’ll totally hook you up.

Work or Play during holiday season?

We are coming into the holiday season already. 

The question that always comes up is, “Should we take time off, or should we “grind” while everybody else is taking time off?”

Here’s what has helped me the best…

First of all, do good focused work on a 32 hour work week for 11 months out of the year, and, as long as we have focused on building up our referral network, and not focused on chasing page 3 of the bank statement, we will build up our business so much that you will have earned the right to take off the entire month of December.

But here’s the thing, most LOs are so busy putting out fires and chasing conditions, that they don’t take the time to work on building up their referral network.  

We are coming into the holiday season! What is the one thing that most loan officers and real estate agents start doing as the holidays approach? That’s right! They stop selling!  Have you ever heard this from one of your real estate agents? Let’s wait till after the first of the year. Or, Let’s talk later.  Or, Hey I want to take some time off! Have you perhaps I said those words yourself?

Let’s chat about that for just a second.  As you know, I am a huge NASCAR fan! Did you know that on the superspeedways like the Daytona 500 that they virtually never put their foot on the brake the entire race, other than when they come in for gas or tires.  They have their foot on the gas pedal the entire time.  When they need to slow down they just take their foot off the gas for a second and then back to full throttle.

This holiday season, take a lesson from NASCAR and consider not slamming on the brakes!

Continue to make your phone calls.

Just consider different topics.  For example, invite them for a coffee just to catch up! Ask about their families.  Ask about what kind of presents they are going to get for their spouse or their kids. Ask what they’re going to do for the holidays. Do they get a real tree or an artificial tree? Do they open their presents on Christmas Eve or on Christmas day? Meet them at the mall and have coffee with them while they’re shopping!

The key is, when January comes, instead of trying to restart your cold engine, simply change your conversations back to “sales mode” and start asking for the business again.

You can encourage your real estate partners to do the exact same thing. It’s much easier to go from 50 to 200 miles per hour than it is to go from 0 to 200. There’s a lot less wear and tear on the car and the engine!

This holiday, do what other loan officers are not willing to do! Keep making your calls! Come January, you’ll be thanking me

The worst call for a LO to get…

The worst call is a past client calling you to refi.  The reason it’s the worst call is because you should have called them first. 

(standby, I’m going to give you my $1,000,000 past database script)

Think of how many of our clients could use our help, but they don’t know what you know.. or another LO is calling them and helping them with their new purchase or refinance…

… and cashing “your” commission checks in the process (ouch).

… and what about all their friends, family members, or co-workers that they would refer to you, if they were simply called on from time to time.  (there goes even more of those commission checks)

So why don’t most loan officers do that? 
Less than 3% do…. Oh, and the 3% that do, well, they close 84% of the loans…

The issue most the time is the LO doesn’t know what to say.

I’m going to help you with that right now by giving you a script that has made myself and other LOs millions of $$ in commissions. 

Let’s just call it another random act of coolness. 

Because, you see, for every 100 people in our past database (or list of friends and family members), that we are calling 4 times a year with “Carl’s past database script”, we close an additional 1 to 2.7 loans EACH MONTH for each 100 people.

So that means if you have 300 people in your past database, I would expect you to close another 3 to 8 loans EACH MONTH

So let’s just use as an example that you make $2,000 per loan, that would be an extra $6,000 to $16,000 PER MONTH… EXTRA each month.

It’s like paying $16,000 NOT to call your database. 

And if you have a past database of 600, well, you can see the numbers get crazy.

I mean after all, a Rolls Royce Dawn convertible goes for about $5,000 per month.  For many LOs, simple by calling their dataset, it’s like getting a free Rolls Royce convertible… or even 2 of them… one for you and one for your best friend… (I need a new one if you are looking for a new best friend).

OK, back to the script.  It’s super simple.  Here’s the basic 3 things in it:

1. Remind them who you are (it may have been years since they last heard from you)

2. Purpose of call is to thank them

3. Call to action

Here’s what that sounds like:

“Hey <insert in their name>, this is Carl White with ABC Mortgage, I helped you with your mortgage last time.  How are you guys doing?”

<let them respond>

“The reason I’m calling is I simply wanted to thank you for letting me help you last time with your home financing, so thank you for letting me help.  I also wanted to let you know when you have any real estate or mortgage questions, you can call me.  Do you have a pen to write my number down or do you just want me to text it to you?”  (this gives me a chance to get their cell phone number if I don’t have that yet)

<let them respond and give them your number the way they want to receive it>

“OK, well, I want to be respectful of your time, so I’ll let you get back to it.  One more quick thing if I may.  Can I ask you a quick favor?”

<let them respond, they always say “yes”>

“Can I count on you to give me a call any time a friend, family member, or co-worker is looking to buy, sell or refinance, can I count on you to give me a call, would that be ok?”
<they always say “yes”>

“Ok, thank you so much, again thanks for letting me help, and I look forward to hearing from you again soon.”

That’s it. 

Imagine making thousands and thousands of dollars, just that simple.

We try to overcomplicate things and buy all kinds of widgets that likely have much less results than that simple script.

So put on your big boy or big girl pants on and let’s see what an extra $16,000 or more per month could do for you ☺

… by the way, I like the Pearl White color on the convertible Rolls best…. Just saying…

Do me a favor, reach back out and let me know how many new loans you get in the next 90 days using that simple script…

Set up your 1:1 coaching call here: https://wrgo.io/TheMarketingAnimals/18309

A Better Way

Act to find a better way, not the “right way”.

One thing that keeps LOs from taking action and getting epic results is they are waiting to find the “one right way.”

Breaking news, there isn’t “one right way.”

Keep finding a better way to talk to referral partners and borrowers, working on even better scripts and to improve your conversion rates, better ways to get more referred leads.

So get off of thinking “What’s the right way”, instead, think and work on, “what’s a better way”

So many get stuck on what’s the one right way.

Instead, work on actually doing the activity and continually work on what’s a better way to improve what you may already be doing now.

Work on doing a better way, then a better way, then a better way.  

Act, not just to do the “right way”, but on making it better, then better, then even better. 

You are acting to get feedback on the way you are doing it, then improving on that.  If you aren’t doing anything, you aren’t getting any feedback.

If you aren’t sure what to work on first, here’s my formula:

1.   What will make your first dollar first (to get positive reinforcement)

2.   What strategy will you actually complete (no judgment here)

3.   What strategy will you enjoy doing (we don’t do stuff we don’t like doing)

4.   Which strategy can you delegate out once you get it up and going with results (measured by actual loans coming in to you)

We need to be able to delegate out these things, otherwise we have created a “job” and not a “business”.  A business that is scalable!

Read more on how you can reverse engineer your dream life.

Work on being “better”, not perfect.  Searching for perfection will freeze you in your tracks from ever starting…

One more thing, a sincere thanks for letting me be part of your day today.  It’s a true honor.  Really. Book Your Complimentary Strategy Call to learn how to successfully plan out your days and make more while working less – schedule a call here.

Bad things in the mortgage business…

Bad things tend to happen in business because of inaction, not because of action. 

The most expensive thing in the mortgage business is COI 
(Cost Of Inactivity or Indecision).

For instance, the amount of money that LOs lose by simply not calling their database using simple “loan getting” scripts that are totally cool, the cost of not doing that activity could easily be an extra 10 loans per month.

Figure $2,000 per loan, that means that many LOs are losing $20,000 PER MONTH by simply not doing that activity.  

Think of it as paying $20K each of every month to not do that activity.

Cost Of Inactivity  (COI)…

Look, the worst case scenario is you waking up 5 years from now and you being in the same or worse financial situation that you are in now.

You spending time working on a strategy that didn’t work, or trying some consumer direct FB ads or some other strategy and not getting results isn’t a bad thing, that’s a good thing because you learn from it. 

I spent $10’s of thousands of dollars trying to go consumer direct on FB ads was something that totally didn’t work for me, but I learned from it. 

I learned what not to do.

Oh sure, we got leads, but it didn’t convert near as well as referred leads, which come to find out are actually easier (and cheaper) to get than FB or Zillow leads.

You making a video where you stuttered or didn’t look your best or didn’t have a good angle or bad audio isn’t a bad thing, it’s a good thing because you learned from it.

The bad things are the inaction, the things that you were afraid to try. 

The biggest failures are the ideas that we never took action on.

Having imperfect conversations with customers and referral partners are the good things because we all learn from them, and we can share in our FB groups for our members to other “action taking loan officers” to tweak them and get others’ ideas and results to learn and grow from. 

Just make sure you are in a group of “action takers” instead of forums of those giving opinions that never actually do anything.

Don’t fear the things that you do and don’t work out well, fear the things that you never acted on.  Those are the real failures, and you never learn anything from them.

<dropping mic and stepping off soapbox>

Talk soon.